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All the questions

Welcome to the East and Central Africa Logistics FAQ page! Here, you’ll find answers to common questions about our services, booking procedures, pricing, vehicle options, and more. If you need further assistance, please contact our customer support team. Thank you for choosing ISY Transporters!


ALL THE QUESTIONS

Most frequent questions








CONTACT

Phone: +254 722 540 400
Mail: ops@ecal.co.ke
  • Does ISY Transporters keep clients updated on the progress of their delivery?
  • What types of vehicles does ISY Transporters offer?
  • Are there any restrictions on the types of cargo that ISY Transporters can transport?
  • Do you provide insurance cover for transported cargo?
  • What are your payment terms?
Does ISY Transporters keep clients updated on the progress of their delivery?

Absolutely, ISY Transporters’ Customer Care Team provides clients with regular updates on the progress of their deliveries from the point of pickup to its designated destination.

What types of vehicles does ISY Transporters offer?

ISY Transporters has a wide range of  Mercedes Benze Trucks that carry 20ft and 40 tt containers using the conventional flatbed and skeleton trailers. We also have Tipper trucks that carry loose cargo like clinker.

Are there any restrictions on the types of cargo that ISY Transporters can transport?

Yes. ISY Transporters adheres to legal and safety regulations regarding the transportation of certain types of hazardous or prohibited goods.

We do not transport Latex,  Alcohol or Tobacco related products.

Do you provide insurance cover for transported cargo?

Yes, ISY Transporters does  provides insurance coverage for transported cargo. We prioritise the safety and security of our clients’ goods throughout the delivery process.

What are your payment terms?

Clients have to pay a downpayment once the truck(s) are loaded and the balance upon delivery. Payment can be done by Mpesa or Cash.

For contract clients, we offer a range of more flexible payment terms.



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